9Eleven
Melissa Doi, 9-1-1[edit]
| Melissa C. Doi was a graduate of Northwestern University, and despite aspirations to become a ballerina, she worked as a manager at IQ Financial Systems, and phoned 9-1-1 from the 83rd floor of Tower 2. |
| Speaker | Transcript |
|---|---|
Melissa Doi | (muttering to herself in distressed state) Holy Mary mother of God! |
| NYPD Dispatcher 8695 | 8695, good morning, unintelligible good day |
| unidentified | Hi, what's your number again please? |
| 911 Dispatcher 8695 | 8-6-9-5 |
| Melissa Doi | Oh god, I'm on the 83rd floor... |
| unidentified | 86...what? |
| Melissa Doi | I'm on the 83rd floor! |
| unidentified | Ma'am, stop that, 86-what? |
| 911 Dispatcher 8695 | 8-6-9-5 |
| unidentified | unintelligible...somebody's having difficulty breathing on the 83rd floor. |
| 911 Dispatcher 8695 | Hi there ma'am, how're you doing? |
| Melissa Doi | Is it...is it...are they going to be able to get somebody up here? |
| 911 Dispatcher 8695 | Well of course ma'am, we're coming up to you. |
| Melissa Doi | Well, there's no one here yet, and the floor's completely engulfed. We're on the floor and we can't breathe. |
| 911 Dispatcher 8695 | unintelligible |
| Melissa Doi | And it's very, very, very hot. |
| 911 Dispatcher 8695 | It's very...are the lights still on? |
| Melissa Doi | The lights are on, but it's very hot. |
| 911 Dispatcher 8695 | Ma'am, now m'am... |
| Melissa Doi | VERY hot! We're all on the other side of Liberty, and it's very, very hot. |
| 911 Dispatcher 8695 | Well the lights, can you turn the lights off? |
Melissa Doi | No, no the lights are off. |
| 911 Dispatcher 8695 | Okay good, now everybody stay calm, you'd doing a good job... |
| Melissa Doi | Please! |
| 911 Dispatcher 8695 | Ma'am listen, everybody's coming, everybody knows, everybody knows what happened, okay...they have to take time to come up there, you know that. You got to be very careful. |
| Melissa Doi | very hot |
| 911 Dispatcher 8695 | I understand. You've got to be very, very careful... how they approach you, okay? Now you stay calm. How many people where you're at right now? |
| Melissa Doi | There's like, five people here with me. |
| 911 Dispatcher 8695 | All up on 83rd floor? |
| Melissa Doi | 83rd floor |
| 911 Dispatcher 8695 | with five people...five patients... everybody's having trouble breathing? |
| Melissa Doi | Everybody's having trouble breathing, some people are worse...than others. |
| 911 Dispatcher 8695 | Anybody's unconscious, everybody's awake? |
| Melissa Doi | So far yes, but it's... |
| 911 Dispatcher 8695 | Listen, listen, everybody's awake? |
| Melissa Doi | Yes, so far. |
| 911 Dispatcher 8695 | Conscious? And it's very hot there, but no fire, right? |
| Melissa Doi | I can't see because it's too high. |
| 911 Dispatcher 8695 | No, no, very hot, no fire for now, and no smoke right? no smoke, right? |
| Melissa Doi | OF COURSE THERE'S SMOKE! |
| 911 Dispatcher 8695 | Ma'am, ma'am, you have to stay calm. |
| Melissa Doi | There is smoke! I can't breathe! |
| 911 Dispatcher 8695 | Okay, stay calm with me, okay? I understand... |
| Melissa Doi | I think there is fire because it's very hot. |
| 911 Dispatcher 8695 | Okay, it's... |
| Melissa Doi | It's very hot, everywhere on the floor. |
| 911 Dispatcher 8695 | Okay, I know you don't see it and all, but I'm, I'm...stumbles over words...I'm gonna, I'm documenting everything you say, okay? And it's very hot, you see no fire, but you see smoke, right? |
| Melissa Doi | It's very hot, I see...I don't see, I don't see any air anymore! |
| 911 Dispatcher 8695 | Okay... |
| Melissa Doi | All I see is smoke. |
| 911 Dispatcher 8695 | Okay dear, I'm so sorry, hold on for a sec, stay calm with me, stay calm, listen, listen, the call is in, I'm documenting, hold on one second please... |
| Melissa Doi | I'm going to die, aren't I? |
| 911 Dispatcher 8695 | No, no, no, no, no, no, no, say your, ma'am, say your prayers. |
| Melissa Doi | I'm going to die. |
| 911 Dispatcher 8695 | You gotta think positive, because you gotta help each other get off the floor. |
| Melissa Doi | I'm going to die. |
| 911 Dispatcher 8695 | Now look, stay calm, stay calm, stay calm, stay calm. |
| Melissa Doi | Please God... |
| 911 Dispatcher 8695 | You're doing a good job ma'am, you're doing a good job. |
| Melissa Doi | No, it's so hot, I'm burning up. |
| 911 Dispatcher 8695 | Okay ma'am, the floor is hot, everything is hot, is there, are there, are there desks there? You go up high, you get yourself away from the smoke.[2] Okay, I know you know, hold on a second. |
| 911 Dispatcher 8695 | (into radio) 83rd floor, three people trapped[3] |
| unidentified | (into radio) Where? |
| 911 Dispatcher 8695 | (into radio) Way out on the 83rd floor, they're trapped, very hot...that's what I'm doing, just letting you know. |
| Melissa Doi | (excited interrupting) Wait! Wait! We hear voices! (screaming to firefighters) HELLO! HELP! |
| 911 Dispatcher 8695 | Hello, ma'am? Ma'am? |
| Melissa Doi | (screaming to firefighters) HEEEEELP |
| 911 Dispatcher 8695 | Okay, stay calm, ma'am, ma'am. |
| Melissa Doi | (screaming to firefighters) HEEEEELP |
| 911 Dispatcher 8695 | Stay calm, stay calm, just don't move. |
| Melissa Doi | Oh my god... |
| 911 Dispatcher 8695 | They coming through to you now? |
| Melissa Doi | Find out if there's anybody here on the 83rd floor. |
| 911 Dispatcher 8695 | Ma'am, don't you worry, you stay on the phone with me and we'll... |
| Melissa Doi | Can you find out if there's anybody on the 83rd floor, because we thought we heard somebody! |
| 911 Dispatcher 8695 | Ma'am, now listen, excuse me, I already notified the lieutenant, okay? |
| unidentified | garbled radio traffic |
| 911 Dispatcher 8695 | I already notified the lieutenant that there's five people on the 83rd floor, very hot and smoky, so they won't overlook you, okay dear? |
| Melissa Doi | Can you...can you... |
| 911 Dispatcher 8695 | I already did that dear. |
| Melissa Doi | Stay on the line with me please, I feel like I'm dying. |
| 911 Dispatcher 8695 | Yes ma'am, I am going to stay with you. |
| Melissa Doi | They're here? |
| 911 Dispatcher 8695 | Are they inside with you yet dear? |
| Melissa Doi | No |
| 911 Dispatcher 8695 | Okay, stay calm until they get inside. |
| Melissa Doi | Can you find out where they are? |
| 911 Dispatcher 8695 | Okay, stay calm, stay calm, stay calm until they get inside. |
| Melissa Doi | Can...(voice stops) |
| unidentified | radio traffic between Dispatcher 8695 and an unknown |